REFUND POLICY

Refund & Return Policy – MASYHO

At MASYHO, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and fair return policy.

Returns

You may request a return within 7 days of receiving your order. To be eligible:

  • The item must be unworn, unused, and unwashed

  • The item must be in its original condition and packaging

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items

  • Limited edition or exclusive drops

  • Custom-made products

Refund Process

Once we receive and inspect the returned item:

  • If approved, your refund will be processed to your original payment method

  • Processing time may vary depending on your payment provider

Shipping Costs

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable unless the item is defective or incorrect

Damaged or Incorrect Items

If you receive a defective or wrong item, please contact us within 48 hours of delivery with proof (photos). We will resolve the issue as quickly as possible.

Contact

For any return or refund inquiries, contact us via email or through our website.